You could be pulling in a $100 grand a month and be quite pleased with yourself and with good reason. However, what you might not know is, you are still leaving out another 20 to 30% revenue on the table which is only up for grabs if you’re implementing a phone sales team for your e-commerce business.
Although it’s not the most arduous task in the world to man a phone and push sales, it might be a bit exhausting if you’re just starting out or if you’re not particularly good with conversations. A good idea is to hire someone experienced on your behalf preferably an offshore agency, like callforappointments.com, that way you can keep it affordable and save valuable time.
Although fascinating, increasing revenue is not the only outcome of implementing a phone sales team. It will help you get a better understanding of your audience so you can tailor your copy, ads, pages, and marketing angles accordingly. The insights generated from abandoned carts and from customers on the phone are the rawest and the best kind of insights you can ask for, as you’ll get to know all the reasons that led them to not make the purchase, reasons that you couldn’t have come up with yourself!
What can a phone sales team do for you?
- Call all of your abandoned carts, not once but multiple times until they pick up. If a prospect cannot be reached after 5 days, they will be marked as abandoned phone leads.
- SMS marketing: Sending SMS can also rocket your revenue as it helps the sales agent to warm up the lead/customer before they are called. This greatly increases the chances of conversion.
- Call all of your customers. Primarily to confirm their order and ensure there are no unexpected errors but also to try and upsell any other product that might be of benefit to them, or increase the quantity of the current purchase.
And more thing to mention; people who buy through the phone are NOT the same people who will buy through your store or email marketing! When you add phone sales, your email revenue will remain unchanged.
All that seems to happen is you make more sales. You get a higher ROAS & additional profit, which means you will be generating income from people who would not have otherwise converted- at least not right away. And it’s always a good idea to make money sooner than later or never.
However, there are definitely some challenges with this. For instance, it’s not a walk in the park to shortlist, hire, and train a sales team and get them to hit optimum KPIs right away.
Fortunately, there is a workaround that saves you from going through all that trouble. You can hire an offshore sales team, preferably someone with experience in your field like callforappointments.com. This way, all you need to worry about is having enough inventory to support the increased sales.
Book a free consultation today to get a 30% flat discount on your first order.