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General Questions


General statement of policy

All employees, vendors and any persons or entities acting on behalf of the C4A, LLC shall only make telemarketing calls strictly adhering to appropriate procedures relating to the TCPA and applicable state laws

Agents conducting telemarketing in reference to a product or marketing initiative of C4A, LLC or any of its clients, subsidiaries or affiliate shall fully adhere to the TCPA, any related federal laws, regulations and any C4A, LLC affiliate, subsidiary or clients’ rules, and all applicable state laws (“Telemarketing Laws”).


There are strict penalties for noncompliance with Telemarketing Laws. Violators may be subject to legal

penalties, and, as applicable, may result in contract termination, employment termination or other disciplinary measures by C4A, LLC.

To learn more about the TCPA you can visit the website listed below.

FCC web page:

What is the National Do Not Call Registry?

In 2003, a National Do Not Call Registry was established through the efforts of the Federal Trade

Commission (FTC) and the Federal Communication (FCC). The registry is a list of telephone numbers

(residential and cell) from consumers who do not want to receive telephone solicitation calls to the registered telephone number. A telephone number registered on the National Do Not Call Registry must not be called for telemarketing purposes unless the caller has an existing business relationship with the individual being called or the individual being called has given the caller express consent to be called.

This policy applies to all C4A, LLC associates and its third-party contractors, including clients, sales representatives, telemarketing agents to the extent that they provide services on behalf of the Company.

C4A, LLC Do Not Call Policy

C4A, LLC is committed to complying with applicable Do Not Call laws and shall maintain an internal Do Not

Call list (“Internal DNC List”) which will be readily available for viewing. If any person

under the scope of these policies and procedures receives a notification, whether oral or written, from a

client or prospective client, that they wish to be placed on the C4A’s Internal DNC List, such person shall

notify the Admin Office immediately upon receiving the request. The Admin Office shall be

responsible for updating and maintaining the Internal DNC List. The Internal DNC List shall be updated no later than 1 day after the receipt of a new number.

  • Telephone solicitations shall not be placed to any telephone number that is maintained on the Internal

DNC List.

  • Telephone solicitations shall not be placed to any telephone number that is maintained on any applicable State Do Not Call Registry unless the entity or individual making the call complies with the relevant requirements of that state in regard to such call.
  • Telephone solicitations shall not be placed to any telephone number that is maintained on the National Do Not Call Registry unless:


  • Telephone solicitations may not be placed before 8:00 a.m. or after 7:00 p.m. in the local time of the

subject of the telephone solicitation without prior express permission.

  • Upon making a telephone solicitation, the caller must provide the recipient of the call the following


– Caller’s name;

– Name and address or telephone number of the Company, or the representative to which the caller is


– A statement that informs the subject that the purpose of the call is to solicit the purchase of products

and services.

Individuals who violate these policies and procedures must be reported to the Admin Office promptly.

Any complaint regarding the violations of these policies and procedures should be referred to the Admin Office for coordination and handling.

We respect the privacy of all our customers, and we strive to provide the best possible customer service.

If you feel that you have been contacted in violation of this policy or applicable Federal or State law, then please contact us immediately.